HR 1792 · 107th Congress · Transportation and Public Works

Airline Customer Service Improvement Act

Introduced 2001-05-09· Sponsored by Rep. Watts, J. C., Jr. [R-OK-4]· House

Bill Progress

Introduced
2
Committee
3
House Vote
4
Senate
5
Enacted
Latest: Referred to the Subcommittee on Aviation.(2001-05-10)

Plain Language Summary

[AI summary unavailable — showing source text] Airline Customer Service Improvement Act - Directs the Secretary of Transportation to increase Department of Transportation (DOT) resources allocated to providing: (1) airline passenger consumer protection and related services; and (2) oversight and enforcement of laws and regulations that provide protection for air travelers. Amends Federal aviation law to require each large air carrier to incorporate in its contract of carriage: (1) the provisions of the Airline Customer Service Commitment executed by the Air Transport Association on June 17, 1999; and (2) its customer service plan developed in accordance with the Commitment. Requires each large air carrier to institute specified practices with respect to flight information disclosure, lowest fares, the on-time performance and cancellation rate for chronically-delayed or canceled flights, a customer service quality assurance and performance measurement system, realistic performance goals for reducing the number of mishandled bags, and comprehensive reports of frequent flyer redemption information. Requires the Secretary to initiate a rulemaking to amend DOT regulations to: (1) consider establishing a uniform check-in deadline and…

Summarized by Claude AI · Non-partisan · For informational purposes only