HR 404 · 110th Congress · Government Operations and Politics

Federal Customer Service Enhancement Act of 2008

Introduced 2007-01-11· Sponsored by Rep. Cuellar, Henry [D-TX-28]· House

Bill Progress

1
Introduced
Committee
House Vote
4
Senate
5
Enacted
Latest: Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.(2008-10-01)

Recorded Votes

PassedHouse · 2007-07-23
Roll #687
Yea 383Nay 0
Democrats
210 Yea·0 Nay
Republicans
173 Yea·0 Nay
PassedHouse · 2007-07-23
Roll #687
Yea 383Nay 0
Democrats
210 Yea·0 Nay
Republicans
173 Yea·0 Nay

How Did Your Rep Vote?

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Plain Language Summary

[AI summary unavailable — showing source text] Federal Customer Service Enhancement Act - Requires the Comptroller General and the Director of the Office of Management and Budget (OMB) to jointly develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service. Requires the head of each agency to: (1) collect information from its customers regarding the quality of its services; (2) report to the Comptroller General on the information collected; (3) designate an employee as its customer relations representative to be responsible for implementing customer service standards. Directs the Comptroller General to analyze each agency's customer service each year and report to the agency and Congress. Authorizes the Comptroller General to recognize an agency for exemplary customer service.…

Summarized by Claude AI · Non-partisan · For informational purposes only

CBO Cost Estimate

Congressional Budget Office

H.R. 404, Federal Customer Service Enhancement

Jul 2, 2007

<p>Cost estimate for the bill as ordered reported by the House Committee on Oversight and Government Reform on June 12, 2007</p>

Full CBO report ↗

H.R. 404, Federal Customer Service Enhancement

Jul 2, 2007

Cost estimate for the bill as ordered reported by the House Committee on Oversight and Government Reform on June 12, 2007

Full CBO report ↗

H.R. 404, Federal Customer Service Enhancement Act of 2008

Aug 19, 2008

<p>Cost estimate for the bill as ordered reported by the Senate Committee on Homeland Security and Governmental Affairs on July 30, 2008</p>

Full CBO report ↗

H.R. 404, Federal Customer Service Enhancement Act of 2008

Aug 19, 2008

Cost estimate for the bill as ordered reported by the Senate Committee on Homeland Security and Governmental Affairs on July 30, 2008

Full CBO report ↗

Official non-partisan budget analysis by the Congressional Budget Office

Cosponsors (5)

5 Republicans