S 671 · 117th Congress · Government Operations and Politics

Federal Agency Customer Experience Act of 2021

Introduced 2021-03-10· Sponsored by Sen. Hassan, Margaret Wood [D-NH]· Senate

Bill Progress

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Introduced
✓
Committee
✓
Senate Vote
4
House
5
Enacted
Latest: Held at the desk.(2022-06-23)

Plain Language Summary

[AI summary unavailable — showing source text] Federal Agency Customer Experience Act of 2021 This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.…

Summarized by Claude AI · Non-partisan · For informational purposes only

CBO Cost Estimate

Congressional Budget Office

S. 671, Federal Agency Customer Experience Act of 2021

Apr 6, 2021

As ordered reported by the Senate Committee on Homeland Security and Governmental Affairs on March 17, 2021

Full CBO report ↗

Official non-partisan budget analysis by the Congressional Budget Office

Cosponsors (1)

1 Republican
Sen. Lankford, James [R-OK]OK